FAQ's

So, what if I need to return my order?

You can within 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Just email mo@melaninopolis.com with the subject 'EXCHANGE/REFUND' and she'll get you situated.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Um. How long will it take to receive my order?

Our orders average about 7-10 business days. (You probably just side-eyed your screen.) Trust us we know. We're working on getting your orders out faster. We're a very small team, and we want to be sure we've got it right.

You sent me the wrong thing. Now what?

Don't even stress. We'll reimburse you for the return shipping, and send out the right order ASAP. We'll even pay a little extra for the shipping to make sure it gets to you faster. 

I love y'all. How do I find out more about you?

Subscribe to our email list, fam! We update our inventory constantly, and we're always showing love to our supporters with discount codes and giveaways.

I don't see my question listed. 

Email mo@melaninopolis.com with your questions (she's the boss lady, she'll get you right).